Refund policy

Returns and Refunds

Returns
We have a 30-day return window, which means you have 30 calendar days after receiving your item to request a return.

To be eligible, your item must be:

• Unused, unwashed and in the same condition that you received it

• In the original packaging with all tags attached

• Accompanied by the receipt or proof of purchase

How to start a return:
Email us at info@kara3.shop with your order number. A reason is optional for statutory withdrawal.
Once your return is approved, we’ll send you a prepaid return label and instructions.

Damages & issues
Inspect your order upon reception. Contact us immediately if the item is defective, damaged or wrong so we can evaluate the issue and make it right.

Exchanges
The fastest way to exchange is to return the item and make a separate purchase for the new one.

Refunds
We’ll notify you once we’ve received and inspected your return.
Approved refunds are processed to your original payment method within 5 business days.
Bank or card providers may take additional time to post the credit.

Contact us for the appropriate return address. Our registered office is for correspondence only and does not accept returned parcels.

Statutory withdrawal

Our 30-day voluntary returns policy is separate from your statutory right to cancel within 14 days of delivery. The unused-item and original-packaging conditions above apply to voluntary returns and do not restrict statutory withdrawal or rights relating to faulty or misdescribed goods. See our Right of Withdrawal page for the statutory process and model form. You do not need prior approval to exercise statutory withdrawal.